Terms of service
1. General information
This website, romoessentials.com, operates under the trade name RomoEssentials.
RomoEssentials is an online store dedicated to the selection of home, tableware, kitchen, decoration, wellness and everyday items chosen with a carefully curated approach.
The full legal details of the store owner are available in the Legal Notice published on this website.
For any enquiries related to orders, products, shipping, returns or customer service, you may contact us at:
2. Acceptance of the Terms of Service
By accessing this website, browsing the store or making a purchase at RomoEssentials, the customer accepts these Terms of Service, as well as the Legal Notice, Privacy Policy, Shipping Policy and Return and Refund Policy published in the store.
If you do not agree with these terms, you should not use this website or place orders through it.
3. Products
RomoEssentials offers a selection of products for the home, table, kitchen, decoration and wellness.
Each product page includes the available information about the item, such as description, price, images, materials, measurements, care instructions or other details when they have been confirmed.
Images may show compositions, settings or complementary decorative elements. The product included in each purchase shall be the one expressly indicated on the corresponding product page.
4. Availability by order
RomoEssentials works with a selection of products available by order.
This means that, once the purchase has been received, we begin preparing the order and carrying out the corresponding arrangements so that the product reaches the customer in the best possible condition.
This system allows us to offer a carefully curated selection without displaying fictitious stock.
If a product cannot be prepared due to lack of availability, an issue with the supplier, stock shortage or any other cause beyond RomoEssentials’ control, we will contact the customer to offer an appropriate solution. This solution may consist of waiting for restocking, replacing the product with an alternative or receiving a refund of the corresponding amount.
5. Purchase process
To place an order, the customer must select the desired product, add it to the cart, enter the requested details and complete payment using the methods available during the checkout process.
Before confirming the order, the customer may review the selected products, the price, applicable taxes, shipping costs if any, and the total purchase amount.
Once the order has been completed, the customer will receive a confirmation at the email address provided during the purchase process.
The customer is responsible for providing accurate and complete information. RomoEssentials shall not be held responsible for delays, failed deliveries or incidents caused by errors in the delivery address, incomplete details or incorrect information provided by the customer.
6. Prices, taxes and shipping costs
Product prices are displayed in euros.
Applicable taxes and shipping costs, if any, will be shown before completing the purchase.
RomoEssentials reserves the right to modify prices, products, descriptions, promotions or availability at any time. These changes shall not affect orders that have already been confirmed, except in the case of an obvious error or an incident that requires contacting the customer.
7. Payments
Payment is made through the methods available at the store checkout.
RomoEssentials does not directly store full bank card details or other payment method details. These details are managed by the corresponding payment platforms.
The order shall be considered confirmed once payment has been successfully completed.
8. Shipping
RomoEssentials ships to Spain and to the European Union countries available during the purchase process.
Orders are prepared with care and, as they consist of products available by order, delivery times may vary depending on the item, availability, supplier and destination.
Preparation and delivery times are estimates. They may be affected by public holidays, high-demand periods, logistical incidents, transport issues or causes beyond RomoEssentials’ control.
Full information about shipping is available in the Shipping Policy published in the store.
9. Right of withdrawal
The customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without having to provide any reason.
To request a return, the customer must first contact RomoEssentials by writing to:
The message must include the order number, the email address used for the purchase and the product the customer wishes to return.
10. Return conditions
In order to accept a return due to withdrawal, the product must be unused, in good condition, complete and, whenever possible, in its original packaging or in suitable packaging that protects it during transport.
Returns will not be accepted for products that have been used, are incomplete, have been damaged by handling other than what is necessary to check their nature, or have been sent without prior communication.
Return shipping costs shall be borne by the customer, except in the case of a defective product, an incorrect product or damage attributable to transport or to RomoEssentials.
Full information is available in the Return and Refund Policy published in the store.
11. Damaged, defective or incorrect products
If the customer receives a damaged, defective or incorrect product, they must contact RomoEssentials as soon as possible at:
In order to assess the incident, it will be necessary to include the order number and clear photographs of the product, the packaging and the shipping label.
In these cases, RomoEssentials will review the incident and offer an appropriate solution, which may consist of replacement, repair where applicable, reshipment or refund.
12. Refunds
Once the return has been received and reviewed, RomoEssentials will inform the customer whether the refund has been approved.
The refund will be made using the same payment method used for the purchase, unless another method is expressly agreed and provided that it does not involve any additional cost for the customer.
RomoEssentials may withhold the refund until it has received the returned product or until the customer has provided valid proof of return.
13. Legal guarantee
Products sold by RomoEssentials are subject to the legal guarantee applicable in Spain and in the European Union.
If a product has a defect or does not correspond to what was advertised, the customer may contact RomoEssentials so that the incident can be assessed and the appropriate solution can be applied in accordance with current regulations.
14. Promotions and discounts
RomoEssentials may offer promotions, discounts or promotional codes at certain times.
Promotions shall be subject to the conditions indicated in each case and may have a limited duration, apply only to certain products or require a minimum purchase.
Discounts shall not be cumulative unless expressly stated otherwise.
15. Use of the website
The user undertakes to use romoessentials.com in a lawful and respectful manner and in accordance with current regulations.
It is not permitted to use the website for fraudulent, unlawful or harmful purposes, or in any way that may affect the operation of the store, its content or the rights of RomoEssentials or third parties.
16. Intellectual property
The texts, design, brand, visual compositions, website structure and other content published on romoessentials.com are protected by intellectual and industrial property regulations, except for those resources used with the authorisation of suppliers, manufacturers, platforms or third parties.
The reproduction, distribution, public communication or transformation of the content of this website without prior authorisation is not permitted, except in cases legally allowed.
17. Customer service
For any enquiry, incident or complaint, the customer may contact RomoEssentials at:
We will try to respond within approximately 24 to 48 working hours, whenever possible.
18. Modification of the Terms of Service
RomoEssentials may update or modify these Terms of Service whenever necessary in order to adapt them to legal, technical, commercial or operational changes.
The current version shall be the one published on this website at any given time.
19. Applicable law
These Terms of Service are governed by Spanish law and by the European regulations applicable to consumers, electronic commerce and data protection.